Terms and Conditions

 

1. General Information

1.1 Company Details:Registered Name: Sweans Technologies Ltd.

Registration Number: 09082858 (Incorporated on 12 June 2014)

Registered Address:
South House 4, Bond Avenue,
Bletchley, Milton Keynes,
England, MK1 1SW

Trading Address:
Sweans Technologies Ltd.
3rd Floor, 86-90 Paul Street,
London, EC2A 4NE

            Trading Name: Ellies London is the trading name for this e-commerce site. The company is registered in England and Wales.

 

1.2       Purpose of the Terms and Conditions:

These Terms and Conditions (T&Cs) outline the rules and guidelines governing your use of our website and services. By accessing and purchasing from Ellies London, you agree to abide by these terms, which establish the rights and responsibilities between you (the customer) and us (Sweans Technologies Ltd.). They cover product information, pricing, payment, shipping, returns, refunds, and more, ensuring a clear and transparent relationship between us.

 

2. Product Information
   • Product Descriptions: We aim to provide clear and accurate descriptions of all products offered on our website. However, please note that product images may differ slightly from the actual products due to variations in lighting, photography, and screen displays. While we strive for consistency, the actual appearance may vary based on individual manufacturing processes.

            2.2 Availability and Stock Status: Our products are sourced from various manufacturers and companies worldwide. All items are shipped from the United States. Due to the diverse sourcing network and dependence on third-party suppliers, some items may occasionally be out of stock or have varying availability. We do our best to ensure accurate stock information, but we cannot guarantee immediate availability for all products at all times.

 

 

3. Pricing and Payment

3.1 Pricing Details:
All pricing is listed in USD (U.S. Dollars) and is valid exclusively for customers within the United States. All prices are inclusive of applicable taxes.

• Shipping Destinations:
Ellies London ships to the following destinations:
• Customers within the United States and U.S. territories
• O. Boxes
• All U.S. military bases, APO/FPO
• Puerto Rico, Guam, and the U.S. Virgin Islands

 

We do not currently ship to destinations outside the United States. Shipping to other regions will be considered only when we can ensure consistent and reliable shipping times.

3.3 Accepted Payment Methods:
We accept the following payment methods:

• PayPal
• Major credit cards (Visa, MasterCard, American Express, Discover)
• Apple Pay
• Google Pay
• Klarna
• These diverse payment options allow you to choose the method that best suits your needs.

 

 

 

4      Shipping and Delivery

4.1Delivery Timelines and Service Providers Used:

Ellies London strives to ensure timely delivery of our products. We use various trusted carriers to ship orders, including USPS and UPS. Orders are typically processed within 1-2 business days, with delivery expected within 2-5 business days thereafter.

4.2 Shipping Fees and Customs/Import Duties:

All shipping fees are calculated based on the weight of your package and the delivery location within the United States, including all U.S. territories and military bases. Our prices are inclusive of all taxes; however, as all items are shipped from within the USA, there are no additional customs or import duties.

4.3 Dropshipping Disclosures:

Please be aware that Ellies London utilizes a dropshipping model. This means that items may be shipped directly from third-party suppliers and might arrive in separate packages. We ensure that all our partners adhere to our shipping standards to provide you with a seamless shopping experience.

4. Returns and Refunds

Eligibility Criteria for Returns, Exchanges, and Refunds:

• Items must be unworn, in their original condition, and include all original tags and packaging.
• Returns and exchanges must be initiated within 30 days of receipt.

5.1 Procedures for Initiating Returns:

• To begin a return or exchange, contact our customer support at support@ellieslondon.com with your order number and the reason for the return.
• You will receive a return authorization number and instructions on where to send the returned items.

5.2 Restocking Fees and Handling Charges:

• A restocking fee of 10% may apply for items returned that are not in their original condition.
• The cost of return shipping is the responsibility of the customer unless the item is defective or the incorrect item was sent.

6      Customer Support

6.1Contact Information and Hours of Availability:

• For any inquiries, please reach out to our customer support team via email at support@ellieslondon.com.
• Our team is available Monday through Friday, 9 AM to 5 PM Eastern Time.

6.2 Resolving Issues and Lodging Complaints:

• Should you have any concerns or issues with your order, our dedicated customer support team is here to help you resolve them efficiently. Please provide detailed information about your issue for prompt assistance.

7 Privacy Policy

7.1Collection and Use of Customer Data:

Ellies London collects personal information to enhance your shopping experience and manage your orders. This information includes your name, address, email, and purchase history.

7.2 Third-Party Involvement in Data Processing:

We work with third-party service providers for various functions such as payment processing, shipping, and handling customer data. All third parties are carefully selected to ensure they meet our privacy standards.

This Privacy Policy outlines how we handle the personal information you provide while using our services. We are committed to protecting your privacy and ensuring transparent communication regarding how your data is used and shared. For detailed information, please visit our Privacy Policy section on the website.

By providing these detailed sections on shipping, returns, customer support, and privacy, you ensure that your customers are well-informed about your processes and policies, helping to build trust and enhance the customer experience.

 

 

 

• Intellectual Property

8.1 Ownership of Trademarks, Logos, and Website Content: All trademarks, logos, graphics, and website content found on the Site are owned by or licensed to Ellies London. Unauthorized use of these assets is prohibited. You may not reproduce, distribute, display, or exploit any content without prior written permission.

• Use of Branding: Any use of our branding or intellectual property must align with our brand guidelines and policies. Misuse of these elements, including but not limited to modifying or altering logos and trademarks, will result in the immediate termination of any permissions granted and could lead to legal action.

• Limitation of Liability

9.1 Product Defects or Late Deliveries: Ellies London is not liable for any damages or losses arising from product defects or late deliveries due to circumstances beyond our control, including natural disasters, shipping carrier delays, or customs clearance issues.

• Third-Party Products or Services: Our Site may feature links or references to third-party products or services. We do not control or endorse these third parties and are not responsible for any issues arising from your use of their products or services. Review their policies and terms independently.

10. Jurisdiction and Governing Law

• UK Laws and Dispute Resolution: These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising in connection with them will be subject to the exclusive jurisdiction of the courts in the UK.

11.Modifications and Updates

• Right to Update T&Cs: Ellies London reserves the right to modify or update these Terms and Conditions at any time, with notice provided via the Site or other communication channels.
• Customer Acceptance: By continuing to use the Site or our services after updates are published, you implicitly accept the revised terms.

• Consent and Acknowledgment

12.1 Agreement to T&Cs: By making a purchase from Ellies London, customers agree to these Terms and Conditions.

• Associated Policies: Please review our associated policies, including Privacy Policy and Returns and Refunds Policy, for a comprehensive understanding of your rights and responsibilities. Links to these policies can be found at the bottom of our homepage.