Support Policy

Ellies London Support Policy

Dedicated Support Channel

We are committed to delivering excellent customer service. Please submit your support inquiries through our dedicated support system: Ellies London Support Tickets. This approach ensures the fastest and most efficient handling of your questions and concerns.

Operating Hours

Our support team is available from 9 AM to 5 PM, Monday to Friday (UK time). We strive to respond to all inquiries received during these hours within 4 hours. Timely assistance is crucial, and we are dedicated to providing you with prompt support when needed.

After-Hours and Weekend Support

Your experience with our products matters to us at all times. For support requests submitted outside our standard operating hours, we will generally respond within 24 hours. Requests received on Saturday and Sunday will be addressed the following Monday.

Email Support Requests

Alternatively, you can email us at support@ellieslondon.com  Your email will be converted into a support ticket, and you'll receive a notification. This helps us efficiently track and manage your request.

Important Notes:

• We do not offer phone support at this time.
• All communication is handled through our ticketing system and email to ensure quality service and thorough record-keeping.

Office Address for Legal Correspondence

If needed, you can reach us at:

Sweans Technologies Ltd.
3rd Floor, 86-90 Paul Street,
London, EC2A 4NE

Chargebacks and Refunds

Before initiating a chargeback, we kindly encourage you to review our Refund Policy and reach out to our support team.

We believe every issue has a solution and are here to help.